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Common Issues & Quick Fixes

  • Generate a new link in Settings → Payments.
  • Confirm email and business details in Stripe before retrying.

Payout Missing​

  • Check payout schedule (daily/weekly) and recent holds in Stripe.
  • Verify bank account is verified; update if needed.

Booking Page Shows 404​

  • Confirm tenant slug/domain is correct.
  • If custom domain recently updated, allow DNS propagation (up to 24h).
  • Ensure at least one service and working hours are configured.

Can’t Save Services​

  • Check for required fields (name, duration, price).
  • Ensure duration and price are greater than zero.

Credits Not Updating​

  • Refresh the page; credits auto-update every few seconds.
  • If still stale, log out/in. If blocked, buy a pack or contact support.

AI Feature Unavailable​

  • Ensure you have credits and your plan allows AI (Starter/Pro/Collective).
  • If credits > 0 and still blocked, try again in a few minutes; contact support if persists.

SMS Not Sending​

  • Check credit balance (SMS consumes credits).
  • Verify phone number format; avoid short codes.

Walk-In Payment Failed​

  • Try another card or accept cash; ensure internet connection is stable.
  • If card fails, capture decline reason and retry once.

App Feels Slow​

  • Check network connection; try another browser.
  • Close extra tabs; if still slow, contact support with timestamp and page URL.