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Managing Problem Clients

Bloomber helps reduce repeated no-shows and refund abuse with automated flagging plus manual controls.

Automatic Protections​

  • No-show tracking with configurable thresholds
  • Late-arrival grace handling to avoid false no-shows
  • Abuse flag detection for repeat patterns
  • Ban enforcement on booking routes

View Abuse Flags​

  1. Open Clients and select a client.
  2. Review Abuse Flags and severity.
  3. Resolve or dismiss reviewed flags.

Ban a Client​

  1. Open the client profile.
  2. Select Ban client.
  3. Choose permanent or temporary duration.
  4. Save an internal reason.

When a ban is active, booking attempts are blocked.

Unban a Client​

  1. Open Banned Clients.
  2. Find the client entry.
  3. Click Unban and confirm.

Process Manual Refunds​

  1. Open the affected appointment.
  2. Select Issue refund.
  3. Choose full or partial amount.
  4. Provide reason and category.
  5. Submit to process via Stripe.

Best Practices​

  • Use notes with clear, factual reasons.
  • Prefer temporary bans for first-time incidents.
  • Escalate repeated abuse to permanent ban after review.